Shipping

Shipping Policy

Last updated: November 2025

At Benshe, we aim to deliver your favourite trainers quickly, safely, and efficiently across the United Kingdom. Please read our shipping policy carefully to understand how your order will be processed and delivered.

1. Shipping Coverage

We currently ship only within the United Kingdom. International delivery is not available at this time.

2. Processing Time

• All orders are processed within 1–3 business days after payment confirmation.

• Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking details.

• Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

Our standard delivery time is 7–15 business days after dispatch.
Delivery time may vary slightly during busy periods, promotional events, or due to courier delays.

4. Shipping Charges

• Free Shipping is available on all orders across the UK — no minimum spend required.

• There are no hidden fees or additional customs charges for UK deliveries.

5. Order Tracking

Once your order is shipped, we will email you a tracking number and link. You can use this to check the real-time status of your delivery.

6. Delayed or Lost Packages

If your package is delayed or appears lost:

• Please contact us at sales@benshe.shop with your order number.

• We will contact the courier and provide you with an update as soon as possible.

• In rare cases of loss, we will either resend your order or issue a full refund.

7. Incorrect Address Information

Please make sure your delivery address is entered correctly during checkout.
We are not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.

8. Damaged Packages

If your order arrives damaged:

• Contact us within 48 hours of delivery with photos of the damaged item and packaging.

• We’ll arrange a replacement or issue a full refund after verification.

9. Contact Us

For any shipping-related questions or concerns, please reach out to:
📧 sales@benshe.shop
📍 23 Summerdale, Gomersal, Cleckheaton, UK